ActionHelpCrunchUpdated September 2026
How do I send a HelpCrunch auto message?
Short answer: You can send helpcrunch auto message in HelpCrunch by hand from its own interface, but it won’t repeat itself. On TinyCommand, add the HelpCrunch Send HelpCrunch Auto Message action to a workflow, map its 2 inputs from any upstream app, and it runs automatically every time the trigger fires. No code, and a free tier to start.
Inputs
The fields this action accepts.
Every field can be mapped from an upstream trigger, AI step, table row, or hard-coded literal.
| Field | Type | Required | Description |
|---|---|---|---|
Chat ID chatId | number | Required | Chat ID |
Message text | string | Required | Message |
Sample request
{"chatId": "{{trigger.chatId}}","text": "{{trigger.text}}"}
Returns
{"id": 456,"text": "Hello!","type": "message","createdAt": "2026-04-11T10:00:00Z"}
Use these fields in downstream nodes for routing, logging, or error handling.
Triggered by
Apps that pair well as the trigger for Send HelpCrunch Auto Message.
Any of these apps can fire this action as part of a workflow.
FAQ
Questions about Send HelpCrunch Auto Message.
What does the Send HelpCrunch Auto Message action do in HelpCrunch?
Fires a pre-configured automated message at a specific customer. For "Stripe payment failed → send the friendly retry message" triggered messaging workflows.
What inputs does Send HelpCrunch Auto Message require?
Required: Chat ID, Message. Every input accepts a static value or a variable from any upstream node in your workflow.
Can I use dynamic inputs from earlier workflow nodes?
Yes. Any field on this action can pull values from upstream nodes, whether that's a form response, a trigger payload, an AI output, or a lookup result.
What happens if HelpCrunch returns an error?
The run history shows the failed step with its input and the error message HelpCrunch returned, so you can fix the input and run the workflow again. Automatic retries are built into HTTP steps only, where you can also set your own retry count and delay.
Does Send HelpCrunch Auto Message support batch operations?
Run Send HelpCrunch Auto Message inside a loop to process each item in an array. TinyCommand does not throttle calls for you, so for large arrays add a Delay step if you need to stay within HelpCrunch's rate limits.