Per-pair page

Salesforce + Zendesk: support and CRM joined up.

Sync Zendesk tickets to Salesforce as Cases, route tickets by SFDC customer tier, or trigger Salesforce workflows from Zendesk events.

Connect Zendesk and Salesforce See reverse direction

Trigger app

Zendesk as the trigger

Workflows fire when something happens in Zendesk.

See all 6 triggers →

Action app

Salesforce as the action

Workflows do something in Salesforce, instantly.

See all 13 actions →

Both directions

Pick the way that fits your stack.

Pair pages are mirrored. Each direction gets its own dedicated page.

Zendesk → Salesforce

When something happens in Zendesk, do it in Salesforce.

6 Zendesk triggers wired to 13 Salesforce actions. Most-used pairing: Ticket Assigned → Convert Lead.

Salesforce → Zendesk

Or fire it the other way around.

0 Salesforce triggers wired to 17 Zendesk actions downstream.

Use any trigger in the catalog as the upstream.

See Salesforce → Zendesk →

Popular pairings

Common Zendesk → Salesforce workflows.

Pick a pairing to set it up in two minutes. Each one is a fully editable recipe.

Showing 9 of 78 combinations

When ticket assigned in Zendesk, convert lead in Salesforce.

Fires when a ticket is assigned (or reassigned) to an agent in Zendesk. Use to ping the assignee, start an SLA clock, or audit workload balance.

When ticket assigned in Zendesk, create account in Salesforce.

Fires when a ticket is assigned (or reassigned) to an agent in Zendesk. Use to ping the assignee, start an SLA clock, or audit workload balance.

When ticket assigned in Zendesk, create contact in Salesforce.

Fires when a ticket is assigned (or reassigned) to an agent in Zendesk. Use to ping the assignee, start an SLA clock, or audit workload balance.

When ticket assigned in Zendesk, create note in Salesforce.

Fires when a ticket is assigned (or reassigned) to an agent in Zendesk. Use to ping the assignee, start an SLA clock, or audit workload balance.

When ticket commented in Zendesk, convert lead in Salesforce.

Fires when a comment (public or internal) is added to a Zendesk ticket. Common use: notify Slack of customer replies, log activity, or mirror conversations into a CRM.

When ticket commented in Zendesk, create account in Salesforce.

Fires when a comment (public or internal) is added to a Zendesk ticket. Common use: notify Slack of customer replies, log activity, or mirror conversations into a CRM.

When ticket commented in Zendesk, create contact in Salesforce.

Fires when a comment (public or internal) is added to a Zendesk ticket. Common use: notify Slack of customer replies, log activity, or mirror conversations into a CRM.

When ticket commented in Zendesk, create note in Salesforce.

Fires when a comment (public or internal) is added to a Zendesk ticket. Common use: notify Slack of customer replies, log activity, or mirror conversations into a CRM.

When new ticket in Zendesk, convert lead in Salesforce.

Fires when a new support ticket is created in Zendesk, across any channel (email, web form, chat, API, social). The standard inbound hook for AI triage and routing.

How it works

Connect Zendesk and Salesforce in five steps.

No code, no glue, no half-day setup. Each step is one click.

1
Connect
Authorize Zendesk and Salesforce
Open Tiny Command, authorize Zendesk and Salesforce once each. Both connections are available to every workflow on your account.
2
Trigger
Pick a Zendesk trigger
Drop the Zendesk → Ticket Assigned trigger onto the canvas. Tiny Command auto-registers the webhook.
POST /v1/webhooks/zendesk.trigger-ticket-assigned
3
Transform
Add a filter or AI step
Optionally add a Filter node ("subject contains URGENT") or an AI step ("classify intent") between trigger and action.
4
Action
Add the Salesforce action
Drop the Salesforce → Convert Lead action below it. Map fields from the Zendesk payload into the Salesforce inputs.
salesforce.convert-lead
5
Publish
Publish and forget
Hit Publish. Tiny Command runs it in production from second one. Watch the run-log fill up.

FAQ

Questions about Zendesk + Salesforce.

How do I sync Zendesk tickets to Salesforce?

Zendesk Ticket Created → Salesforce Find Contact by email → Salesforce Create Case associated to the Contact. CRM has full support history without leaving SFDC.

Can I route Zendesk by Salesforce customer tier?

Yes. Zendesk Ticket Created → Salesforce Get Contact to fetch plan tier → Zendesk Update Ticket with priority based on tier. Enterprise = Urgent automatically.

How do I push Salesforce account info into Zendesk ticket?

When ticket is created, look up Contact's related Salesforce Account → Zendesk Add Comment (public=false) with account context. Agent sees who they're dealing with.

Can I trigger Salesforce workflows from Zendesk events?

Yes. Zendesk Ticket Resolved → Salesforce Update Contact with "last_ticket_resolved_date" custom property. SFDC workflows can use for enrollment criteria.

How do I avoid duplicate Zendesk from SFDC re-triggers?

Maintain a (zendesk_ticket_id ↔ salesforce_case_id) lookup table. Before any Create, search both sides. If found, Update instead.

Can I sync Zendesk tags to SFDC custom fields?

Yes. Zendesk Tag Added → Salesforce Update Contact with custom property reflecting the tag. SFDC list views with property-based criteria auto-add the contact to matching segments.

Other apps that pair well with Zendesk.

Zendesk + Gmail

Zendesk + Slack

Communication

Zendesk + Google Sheets

Spreadsheets & Databases

Wire Zendesk to Salesforce in 2 minutes.

Free tier available. No credit card. No onboarding call.

Try for free Request a demo

Salesforce + Zendesk: support and CRM joined up.

Pick the way that fits your stack.

When something happens in Zendesk, do it in Salesforce.

Or fire it the other way around.

Common Zendesk → Salesforce workflows.

Connect Zendesk and Salesforce in five steps.

Questions about Zendesk + Salesforce.

Other apps that pair well with Zendesk.

Wire Zendesk to Salesforce in 2 minutes.

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