Claude + Zendesk: AI triage and AI-assisted replies.
Use Claude to classify Zendesk tickets, draft agent replies, summarize threads, or auto-tag based on issue type. AI sits next to your agents, not in front of customers.
Workflows fire when something happens in Zendesk.
- Ticket AssignedWebhook
- Ticket CommentedWebhook
- New TicketWebhook
- Ticket SolvedWebhook
- Ticket UpdatedWebhook
Workflows do something in Anthropic, instantly.
- Analyze ImageAPI
- Cancel Message BatchAPI
- Computer UseAPI
- Count TokensAPI
- Create MessageAPI
- Create Message BatchAPI
Pick the way that fits your stack.
Pair pages are mirrored. Each direction gets its own dedicated page.
When something happens in Zendesk, do it in Anthropic.
6 Zendesk triggers wired to 21 Anthropic actions. Most-used pairing: Ticket Assigned → Analyze Image.
Or fire it the other way around.
0 Anthropic triggers wired to 17 Zendesk actions downstream.
- Use any trigger in the catalog as the upstream.
Common Zendesk → Anthropic workflows.
Pick a pairing to set it up in two minutes. Each one is a fully editable recipe.
Fires when a ticket is assigned (or reassigned) to an agent in Zendesk. Use to ping the assignee, start an SLA clock, or audit workload balance.
Fires when a ticket is assigned (or reassigned) to an agent in Zendesk. Use to ping the assignee, start an SLA clock, or audit workload balance.
Fires when a ticket is assigned (or reassigned) to an agent in Zendesk. Use to ping the assignee, start an SLA clock, or audit workload balance.
Fires when a ticket is assigned (or reassigned) to an agent in Zendesk. Use to ping the assignee, start an SLA clock, or audit workload balance.
Fires when a comment (public or internal) is added to a Zendesk ticket. Common use: notify Slack of customer replies, log activity, or mirror conversations into a CRM.
Fires when a comment (public or internal) is added to a Zendesk ticket. Common use: notify Slack of customer replies, log activity, or mirror conversations into a CRM.
Fires when a comment (public or internal) is added to a Zendesk ticket. Common use: notify Slack of customer replies, log activity, or mirror conversations into a CRM.
Fires when a comment (public or internal) is added to a Zendesk ticket. Common use: notify Slack of customer replies, log activity, or mirror conversations into a CRM.
Fires when a new support ticket is created in Zendesk, across any channel (email, web form, chat, API, social). The standard inbound hook for AI triage and routing.
Connect Zendesk and Anthropic in five steps.
No code, no glue, no half-day setup. Each step is one click.
- 1ConnectAuthorize Zendesk and Anthropic
Open Tiny Command, authorize Zendesk and Anthropic once each. Both connections are available to every workflow on your account.
- 2TriggerPick a Zendesk trigger
Drop the Zendesk → Ticket Assigned trigger onto the canvas. Tiny Command auto-registers the webhook.
POST /v1/webhooks/zendesk.trigger-ticket-assigned - 3TransformAdd a filter or AI step
Optionally add a Filter node ("subject contains URGENT") or an AI step ("classify intent") between trigger and action.
- 4ActionAdd the Anthropic action
Drop the Anthropic → Analyze Image action below it. Map fields from the Zendesk payload into the Anthropic inputs.
anthropic.create-message-with-image - 5PublishPublish and forget
Hit Publish. Tiny Command runs it in production from second one. Watch the run-log fill up.
Questions about Zendesk + Anthropic.
How does Claude triage new Zendesk tickets?
Can Claude draft Zendesk agent replies?
How do I prevent Claude from hallucinating in support replies?
Can Claude detect Zendesk tickets that need senior escalation?
How do I summarize a long Zendesk ticket history?
What's the right Claude model for Zendesk?
Other apps that pair well with Zendesk.
Wire Zendesk to Anthropic in 2 minutes.
Free tier available. No credit card. No onboarding call.
